Company name
Hilton Worldwide
Location
Oklahoma City, OK, United States
Employment Type
Full-Time
Industry
Hospitality, Chef, Food Services
Posted on
Jun 07, 2023
Profile
The Hilton Skirvin Oklahoma is looking for its next Front Desk Supervisor! This is a great opportunity for an individual who has a passion for hospitality with leadership skills.
What will I be doing?
As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
Schedule, assign daily work, lead pre-shift meetings, inform and train team members
Monitor, observe and assist in evaluating team member performance
Monitor lobby traffic and adjust staffing accordingly
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
· Medical Insurance Coverage – for you and your family
· Vision, Dental, Life and Disability Insurance
· Mental Health Resources
· World Class PTO Program
· Go Hilton travel discount program: 100 nights of discounted travel per calendar year
· Matching 401(k) plan
· Access to your pay when you need it through DailyPay
· Complimentary Duty Meals served in our Team Member Restaurant
· Career growth and development
· Recognition and rewards programs
· Front Office Upselling Incentive Program – Commission based program
AND MUCH MORE!
Job: Guest Services, Operations, and Front Office
Title: Front Desk Supervisor (PM Shift) - Hilton Skirvin Oklahoma City
Location: null
Requisition ID: HOT09JIM
EOE/AA/Disabled/Veterans
Company info
Hilton Worldwide
Website : http://www.hiltonworldwide.com